Cookie & Data Usage Policy
Understanding how Skillflare uses tracking technologies to enhance your learning experience
Last Updated: March 15, 2025
Comprehensive Data Usage Overview
At Skillflare, we believe in complete transparency about how we collect and use data to improve your incident response learning journey. This policy explains every aspect of our tracking technologies, from essential cookies that keep you logged in to analytical tools that help us understand which course materials work best for our students.
We've designed our data practices around a simple principle: everything we track should directly benefit your learning experience. Whether it's remembering your progress through complex incident response scenarios or identifying which teaching methods help students grasp cybersecurity concepts most effectively, our data usage serves your educational goals.
This document covers all tracking methods we employ across smartvisionnet.sbs, including both obvious elements like login sessions and subtle background processes that optimize page loading speeds. We want you to understand exactly what happens to your data and how you can control your privacy preferences.
Essential Cookies
These cookies are absolutely necessary for core website functionality. They handle your login sessions, remember items in your course cart, and maintain security protocols during your learning sessions. Without these, you couldn't access your enrolled courses or track your progress through incident response modules.
Performance Analytics
We track how you interact with course materials to identify what works and what doesn't. This includes monitoring which video segments students replay most often, where people get stuck in hands-on labs, and which explanation formats help concepts click for different learning styles.
Preference Storage
Your customization choices are saved locally and in our systems. This covers everything from your preferred video playback speed to your chosen difficulty level for practice scenarios. We also remember your timezone preferences for scheduling live sessions and deadlines.
Learning Path Optimization
Advanced tracking helps us understand your learning patterns to suggest relevant courses and identify knowledge gaps. We analyze your performance on quizzes and practical exercises to recommend additional resources or alternative explanations for challenging concepts.
Technical Performance Monitoring
We monitor website performance to ensure smooth access to course materials. This includes tracking page load times, video streaming quality, and identifying technical issues that might interrupt your learning sessions, especially during intensive hands-on laboratories.
Communication Preferences
We track how you prefer to receive course updates and educational content. This includes your response patterns to different types of notifications, preferred communication channels, and timing preferences for receiving reminders about upcoming deadlines or new course releases.
Detailed Usage Categories
Strictly Necessary Functions
Authentication systems, security tokens, course access controls, progress tracking for enrolled programs, and payment processing security. These functions cannot be disabled as they're essential for platform operation and your account security.
Educational Enhancement
Learning analytics that identify your strengths and areas for improvement, adaptive content delivery based on your progress, personalized course recommendations, and optimization of practical exercises based on your performance patterns in incident response scenarios.
Platform Improvement
Aggregate usage statistics that help us improve course design, identify popular learning paths, optimize video streaming performance, and develop new features based on student behavior patterns. This data is anonymized and used for platform development.
Communication Optimization
Tracking engagement with educational emails, notification preferences, response rates to course announcements, and timing optimization for sending important updates about your enrolled programs or new course releases in incident response and cybersecurity.
Your Control Options
You have multiple ways to manage your data preferences and control how we track your interactions with our platform.
Browser Settings Management
Configure your browser to block or delete cookies, disable tracking scripts, or browse in private mode. Note that blocking essential cookies will prevent you from accessing your enrolled courses and tracking your learning progress.
Account Privacy Controls
Access your Skillflare account settings to manage data sharing preferences, opt out of non-essential tracking, control email communication settings, and adjust personalization levels for course recommendations.
Selective Feature Disabling
Choose which platform features to enable or disable based on your privacy preferences. You can turn off learning analytics while keeping progress tracking, or disable course recommendations while maintaining access to all learning materials.
Data Export and Deletion
Request a complete export of your learning data, including course progress, quiz results, and interaction patterns. You can also request deletion of specific data types or complete account removal while maintaining course completion certificates.
Data Retention and Storage
We retain your learning data for as long as your account remains active, plus an additional 12 months after account closure to support transcript requests and professional verification. Essential security logs are kept for 24 months, while anonymized learning analytics may be retained indefinitely for educational research and platform improvement purposes. You can request specific data deletion at any time through your account settings or by contacting our support team.
Questions About Our Data Practices?
If you have questions about how we use tracking technologies or want to exercise your data rights, our privacy team is ready to help.
Email us at [email protected] or reach out through your account dashboard.
Our office is located at West, Yakkara Rd, Haritha Nagar, Kunathurmedu, Palakkad, Kerala 678001, India, and you can call us at +917454914610 during business hours.