Information We Collect

At Skillflare, we collect various types of information to provide you with our incident response and management services. Understanding what we collect helps you make informed decisions about sharing your data with us.

We collect this information through direct interactions, automated technologies, and third-party sources when you use our platform, register for courses, or communicate with our support team.

How We Use Your Information

Your information helps us deliver personalized learning experiences and improve our incident response training platform. We process your data for legitimate business purposes and with your consent where required.

• Providing access to learning programs and course materials
• Personalizing your learning experience based on progress and preferences
• Sending course updates, notifications, and educational content
• Processing payments and managing your account subscription
• Providing customer support and responding to your inquiries
• Improving our platform through analytics and user feedback
• Ensuring platform security and preventing fraudulent activities
• Complying with legal obligations and regulatory requirements

Data Sharing and Disclosure

We share your information only when necessary to provide our services or when legally required. Our approach to data sharing prioritizes your privacy while enabling us to deliver effective incident response training.

We may share your information with:

• Service providers who assist with platform hosting, payment processing, and email communications
• Educational partners when you enroll in collaborative programs or certifications
• Your organization or employer if they sponsor your access to our platform
• Law enforcement or regulatory bodies when required by law or to protect our rights
• Professional advisors including lawyers, auditors, and consultants under confidentiality obligations

Before sharing data with new partners or for new purposes, we conduct privacy assessments and establish appropriate safeguards. You'll be notified of any significant changes to our data sharing practices.

Your Privacy Rights

You have significant control over your personal information. These rights help you understand and manage how we use your data, and we're committed to making these rights easily accessible.

To exercise these rights, contact our privacy team at [email protected] with your request. We'll verify your identity and respond within the timeframes required by applicable privacy laws.

Data Security and Protection

Protecting your information is fundamental to our operations. We implement comprehensive security measures that evolve with emerging threats and industry best practices.

Our security framework includes:

• End-to-end encryption for data transmission and storage
• Multi-factor authentication for account access and administrative functions
• Regular security audits and penetration testing by independent experts
• Employee training on data protection and privacy best practices
• Incident response procedures for potential data breaches
• Secure data centers with physical access controls and monitoring
• Regular software updates and security patch management

Data Retention and Deletion

We retain your information only as long as necessary to provide our services and comply with legal obligations. Our retention periods vary based on the type of information and how it's used.

Account information and learning progress are typically retained while your account is active and for three years after account closure to support potential reactivation and resolve any disputes. Payment information is retained for seven years to meet financial record-keeping requirements.

Marketing communications and preferences are kept until you unsubscribe or request deletion. Technical logs and security information may be retained longer when required for system integrity and legal compliance.

When we delete your information, we use industry-standard deletion procedures to ensure it cannot be recovered. Some information may remain in encrypted backups for up to 90 days before complete removal.

International Data Transfers

As a technology platform serving users globally, we may transfer your information to countries outside India for processing and storage. These transfers are essential for providing our services and maintaining platform performance.

When transferring data internationally, we ensure adequate protection through:

• Selecting service providers in countries with strong privacy laws
• Using standard contractual clauses approved by data protection authorities
• Implementing additional technical and organizational safeguards
• Regular monitoring of international privacy law developments

You have the right to obtain information about these transfers and request copies of the safeguards we've implemented to protect your data.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform, remember your preferences, and analyze how our services are used. Understanding these technologies helps you make informed choices about your privacy.

Our platform uses several types of cookies:

• Essential cookies that enable basic platform functionality and security
• Performance cookies that help us understand how you interact with our platform
• Preference cookies that remember your settings and customization choices
• Marketing cookies that help us deliver relevant content and measure campaign effectiveness

You can control cookie settings through your browser preferences, though disabling certain cookies may limit platform functionality. We also provide cookie preference controls within your account settings for marketing and analytics cookies.

Children's Privacy

Our platform is designed for professional audiences and we do not knowingly collect information from children under 16 years of age. If you believe we've inadvertently collected information from a child, please contact us immediately for removal.

Organizations using our platform for educational purposes must ensure appropriate consent and supervision for any participants under 18 years of age, in accordance with local laws and institutional policies.

Changes to This Policy

We update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. Significant changes will be communicated through email notifications and prominent notices on our platform.

We encourage you to review this policy regularly to stay informed about how we protect your information. Continued use of our platform after policy changes indicates your acceptance of the updated terms.